HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul

UK tax authority awards Salesforce cloud and AI overhaul deal worth up to £2.4bn

By GPU Data Hub Desk · GPU Data Hub·Editorial standards·29 Sept 2026, 08:30·United Kingdom

HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul

HM Revenue & Customs has awarded Salesforce an enterprise software contract worth up to £2.4 billion over a ten-year term. The major overhaul will cover taxpayer records, case management, self-service portals, analytics, and artificial intelligence services. The agreement also includes contractual provisions that could extend the implementation until 2041.

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This summary was written by the GPU Data Hub desk from reporting published by The Register on 29 Sept 2026, 08:30. Read the full article at the original publisher.

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